Frequently Asked Questions (FAQ)
Welcome to the Amoria FAQ page. We’ve collected the most common questions below to keep your shopping experience simple, clear, and transparent. If you need more help, please contact us or email our support team directly at Support@Amoria.co.uk.
1. How long will it take to receive my order?
Typical delivery times are:
- Handling time: 1–3 business days
- United States: 5–9 business days
- United Kingdom: 6–12 business days
- France, Spain, Italy, Germany, Netherlands, Belgium: 7–15 business days
- Other European regions: 7–15 business days
Delivery times are estimates and may vary slightly due to customs checks or carrier delays. For complete information, see our Shipping Policy.
2. Do you offer free shipping?
Yes. We offer free worldwide shipping on orders over:
- $40 USD
- £40 GBP
- €40 EUR
3. Where is Amoria based?
Amoria is operated by Proud Group LLC, based in Casper, Wyoming, United States.
4. What if I receive a faulty or incorrect item?
If an item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We will arrange a replacement or refund at no extra cost to you. For further details, please see our Return & Refund Policy.
5. Can I cancel my order?
Yes. You may cancel your order within 12 hours after placing it, provided it has not yet been processed or shipped. Please email Support@Amoria.co.uk as quickly as possible.
6. What is your return policy?
We offer a 30-day return period for eligible products. Items must be unused, undamaged, and in their original packaging. Full conditions and instructions can be found in our Return & Refund Policy.
7. When will I receive my refund?
Once we receive and inspect your returned item, refunds are typically processed within 5–10 business days. The time it takes to appear on your statement may vary depending on your bank or card provider.
8. Do your products come with a warranty?
Yes. All products are covered by our 30-day satisfaction guarantee. If you are not happy with your purchase, contact us and we will work to make it right.
9. How can I contact customer support?
You can reach our support team via our Contact Page or by emailing Support@Amoria.co.uk.
10. Do you ship internationally?
Yes. We ship to the United States and multiple European markets, including the United Kingdom, France, Spain, Italy, Germany, the Netherlands, Belgium, and other selected regions in Europe.
11. Do you have a physical store?
No. We operate exclusively online. This allows us to keep costs low and focus on offering premium lighting and décor at great value.
12. Can I place a bulk order?
Yes. For bulk or business orders, please email us at Support@Amoria.co.uk with your requirements and we will provide a tailored quote.
13. How do I exchange an item?
Exchanges are handled as returns. Please return the item you no longer want according to our Return & Refund Policy, and place a new order for the item you would like instead.
14. How can I track my order?
Once your order has been shipped, you will receive an email containing your tracking number and, where available, a link to follow your delivery in real time.
Contact Information
Store: Amoria
Company: Proud Group LLC
Address: 5830 E 2nd St, Casper, WY 82609, United States
Email: Support@Amoria.co.uk
Phone: +1 300 400 1518